Returns & Exchanges

At BALLISTA, we stand behind the quality of our sports gear and offer a 30-day window for returns or exchanges on all unused equipment. If your purchase doesn't help you hit your peak performance, we are committed to making it right with a seamless refund process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your gear in its original packaging, ensuring all tags are attached and the product is in its original, unused condition.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our team inspects the returned equipment, we will process your refund or ship your exchange item within 5-7 business days.