Frequently Asked Questions
Everything you need to know about your BALLISTA gear and orders.
What is the average shipping time for BALLISTA equipment?
Standard domestic shipping typically takes 3-5 business days. Expedited shipping options are available at checkout for athletes who need their gear sooner.
Do you offer a warranty on professional-grade sports gear?
Yes, all BALLISTA products come with a 12-month manufacturer warranty covering defects in materials and craftsmanship to ensure peak performance.
What is your return policy for unused items?
We offer a 30-day return policy. Items must be in their original packaging, unused, and with all tags attached to qualify for a full refund.
How do I determine the correct size for my protective equipment?
Each product page features a detailed 'Size Guide' button. We recommend measuring according to the instructions to ensure a secure and ergonomic fit.
Do you offer bulk discounts for sports teams or clubs?
Absolutely. Please contact our dedicated Team Sales department via the contact form to receive a custom quote for bulk equipment orders.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and flexible payment options like Klarna and Afterpay.